CASE · BEAUTY STUDIO
Instagram messages wait until someone is free between treatments
A beauty studio with two branches gets its leads on Instagram. Reception AI answers them and books inside the chat, and staff review each reply.
Replies depend on who is on shift
The front desk pastes from twenty-three saved replies between treatments. Bookings are finished on WhatsApp, and nobody can see which conversations become visits.
The booking happens inside the chat
Reception AI answers in short messages, offers times and holds one once the client chooses. Questions about results always go to a person.
The same job, before and after
Illustrative workflow with sample data.
Where it stands
Pilot starting
In review mode the agent drafts and a staff member sends every reply.
Built from real chats
We read thirty-seven conversations and the saved replies before writing any software.
WhatsApp and calendar
Both are tested with simulations only.
What changes
| Measure | Before | With the agent |
|---|---|---|
| Inboxes the front desk watches | 2 branches, separate | 1 shared inbox |
| Staff actions per booking | ≈ 10 | ≈ 2 |
Figures marked ≈ are estimates for a typical case, not measured results. They are replaced with the client’s own figures once measured.
Talk to us
Before any software, we read your conversations and say what an agent could answer and what it should not touch.
enquiry@redesignyour.work
