INSIGHTS
What we learn on client projects
The engineers who did the work write these notes.
PUBLISHED
Latest articles
AI-NATIVE COMPANY
What an AI-native company is, and how a traditional business becomes one
AI agents become first-class members of staff when the company’s rules are written as skills and its data is connected through MCP. How a traditional business gets there, one workflow at a time.
BUSINESS SYSTEMS
AI-driven CRM and ERP: keep the system of record in charge
AI prepares the work, while the business’s existing permissions, approvals and records stay in charge.
VOICE OPERATIONS
A Voice AI agent is a realtime operations system, not a talking bot
An agent that answers a company’s phone also has to cope with interruptions, use the company’s tools and hand over to a person.
WEB AGENTS
Build Web Agents around observable tasks
Browser automation becomes dependable when the task, the evidence and the stopping point are designed first.
DATA FOUNDATIONS
Historical data ontology: model evidence before entities
A trustworthy record keeps where each fact came from before it shows a clean view of a customer.
Coming up
Each note comes from a project we are building or running now. We publish it once the evidence has settled.
- Why the system should speak the staff’s language Settling on the industry’s own term made the software simpler for everyone who uses it. From the travel agency ERP.
- The AI never spends money The system draws a line between what an agent may propose and what only a person may commit. From the travel agency ERP.
- How we decide an AI-written email is good enough to send A draft has to pass these checks before it reaches a customer. From the travel agency ERP.
- Testing changes on WhatsApp without customers noticing Customers keep using one WhatsApp number while the team tries new behaviour safely. From Reception AI.
- Reading orders out of WhatsApp chat and phone notes We turn the way people talk about a delivery into an order the system can plan around. From the aviation logistics dispatch project.
- Rebuilding business memory from years of email We build a usable view of each customer from a long history of mail and keep every original message intact. From the travel agency data recovery project.
Talk to us
If one sounds like your problem, we will walk through it on a call with the system running.
enquiry@redesignyour.work
