OPERATIONS AGENTS
Enquiries and orders sit in a shared mailbox until someone types them in
Agents inside the ERP, CRM or case system read each enquiry, order or client matter and draft the reply or quote. A person still makes every decision.
Read by three, owned by none
Every new hire adds another inbox, and the software still waits for a person to type.
The agent works inside the system
It reads the messages, asks about gaps instead of guessing and drafts the quote with its reasons. Anything that spends money or makes a promise waits for a person.
The same job, before and after
Illustrative workflow on sample data.
How a request moves
ASK
Staff mention the agent
They write to it in team chat or in the ERP.
THE AGENT ACTS
It builds the record
It reads the enquiry, fills in the case and drafts the reply.
A PERSON DECIDES
Routine steps follow agreed rules
Money and promises always wait for a named person.
Running today
The enquiry agent is in production at a travel agency; dispatch and client-service agents run in client demonstrations.
Talk to us
Tell us which workflow fills your shared mailbox, and we will show the agent on data like yours.
enquiry@redesignyour.work
