CONVERSATIONAL AI · RECEPTION AI

Night-time enquiries leave the chat before they become bookings

Reception AI takes an Instagram enquiry to a confirmed booking inside the same thread. The front desk reviews and can take over at any time.

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The booking leaves the thread

Today a booking moves from an Instagram DM to WhatsApp to the calendar: saved replies by whoever opens the app first, a conversation split across two apps, and no way to trace the visit back to the ad.

Direct messages arrive at all hours and get saved replies. The booking moves to WhatsApp, and nobody can trace the visit back to the ad.

Booked overnight, inside the chat

A client asks a medical question at night; Reception AI finds her booking, does not answer and hands the chat to staff, and the front desk takes it over in the morning. Illustrative workflow on sample data.

Reception AI offers two free times from the calendar, holds the slot and writes the booking back. A medical question goes to a person.

The same job, before and after

A beauty studio books a client at night. Before: the front desk answers Instagram messages by hand the next morning across two branches. With Reception AI: it checks the calendar, books the slot and sends the confirmation and reminder; staff handle only the exceptions.

How a booking happens

ASK

The customer asks in the DM

Services, hours and staff are already set up.

OFFER

Two free times, one held

Only free staff times are offered, and one slot never gets two bookings.

CONFIRM

Into the calendar

The booking is written back and the customer gets a confirmation.

Running today: a beauty studio runs a pilot in review mode, so staff review every reply. Instagram has been tested against the real platform; WhatsApp and Google Calendar are being switched on for that pilot.

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We run Reception AI live on sample data for your services and hours.

enquiry@redesignyour.work

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Section5 Intelligence Pte. Ltd. · Singapore

enquiry@redesignyour.work