BUSINESS HISTORY AS AN ASSET
We make twenty years of email useful again
We turn years of mailboxes and shared folders into a record of customers, partners, prices and agreements. Staff and AI agents can look it up, and every fact links to the message it came from.
WHERE MOST ESTABLISHED BUSINESSES ARE
SEARCH
One question means searching twelve mailboxes
The answer, and this partner’s last price, sits in a 2014 inbox, an old export or a spreadsheet nobody trusts.
TURNOVER
Knowledge leaves with people
When the colleague who knew the supplier’s habits retires, the relationship starts again.
TRUST
Answers come without evidence
A chatbot over the mailbox writes fluent paragraphs with no path back to the source, and staff stop trusting it.
WHAT CHANGES WITH AN AI AGENT
EVIDENCE
Every fact links to its source
A partner’s 2019 rate is one click from the email it came from. New mail is read as it arrives and nothing is deleted. Even noise is kept, because it sometimes proves an outcome.
STRUCTURE
Staff get records, not search results
Each customer, partner and job has one record, with people, dates, prices and documents. A thread may hold several jobs or none.
RECALL
Every question gets a fast answer or an honest “nothing found”
Staff and other agents ask in plain terms, and the search covers records, text and meaning. A drafting agent can see past promises, within the limits of its role.
CORRECTIONS
People correct the record
Merges can be undone. Human corrections are stored apart from the machine’s work, so a rerun never overwrites them.
HOW THE RECORD IS BUILT
- Mailboxes, old exports and files are read. The system reads each thread in turn, attachments included.
- Facts are proposed with their source. Each trip, price, partner or agreement comes with the words it was taken from.
- The system checks before it writes. A fact that does not match its source stays out.
- Staff correct and accept. They merge, split and decide what is true.
- Staff and agents look it up. The same record serves the desk and the enquiry agent.
WHAT STAYS WITH PEOPLE
A record is accepted only when a person agrees, and only a person can set that state. Merges can be reversed, a never-merge decision survives every rerun, and only the roles the business chooses can see bank details.
WHERE THIS IS RUNNING
TRAVEL
Since 2006
of email read into one record
Company memory for a travel agency
Trips, partners, prices and agreements are linked to their sources. The system reached staging in 2026 and paused when the client’s priorities changed.
Read the field note Historical data ontology: model evidence before entities.
Talk to us
Send us the shape of your archive: mailboxes, years, neighbouring systems and what staff wish they could look up. We will say what a first slice would show.
enquiry@redesignyour.work
