AI FOR LOGISTICS AND TRANSPORT
A dispatch plan that reads WhatsApp and listens to the planner
An AI agent turns the orders that arrive by chat, voice note, phone and email into order lines, plans tomorrow around the company’s trucks and its customers’ hours, and changes the plan when the planner says what happened.
WHERE MOST TRANSPORT COMPANIES ARE
INTAKE
Orders typed twice
A WhatsApp about three crates, a call note and an email with an engine’s dimensions are all copied by hand into software that expects typing.
PLANNING
One planner, one evening
The plan lives in one person’s head until it is printed, and it does not survive the urgent job at half past nine.
KNOWLEDGE
Rules nobody wrote down
The planner knows which customer accepts a late return and which load needs which trailer, but the system does not.
WHAT CHANGES WITH AN AI AGENT
ORDER INTAKE
A chat message becomes an order line
The agent records the customer, places, pieces, size, weight and times, links each to the words it came from, and drafts a question for anything missing.
NEXT-DAY PLAN
Tomorrow’s plan in one request
Every ready job is placed on a truck that respects delivery windows, breaks and site times, and any job left over shows why.
CHANGES
The planner changes the plan in one sentence
The planner can write in English or Chinese. The agent shows what would run late, changes nothing until someone clicks Apply, and every change can be undone.
URGENT JOBS
Same-day jobs come back as options
The agent offers two or three options, each showing the truck, the cut-off timing and the effect on other customers.
RULES
The planner’s experience becomes rules
“Engines always go on an air-ride trailer,” said once, is kept in the planner’s words and applied from then on.
THE SAME JOB, BEFORE AND AFTER
A TYPICAL DAY
- Through the day, orders arrive. Each becomes an order line.
- 17:30. “Plan tomorrow.” The planner corrects it in plain words, and late jobs turn red.
- 8:00. The sheets go out. Each driver gets the day’s jobs on phone or paper, and the control view shows every truck.
- 9:30. An urgent job arrives. The planner picks one of the options, and the sheets update.
- 11:00. A truck is held at a gate. After one sentence from the planner, the agent proposes moves and drafts messages for the affected drivers and customers.
WHAT STAYS WITH PEOPLE
The agent never moves a job on its own, and its messages to customers and drivers are drafts for a person to send. Over-width loads are flagged for permit and escort checks.
WHERE THIS IS RUNNING
LOGISTICS
1 day
of WhatsApp and call-note orders into a plan
Dispatch by conversation for an aviation logistics firm
We turn chat and voice-note orders into a plan for a mover of oversize cargo such as aircraft engines.
Talk to us
Bring one day’s WhatsApps, emails and call notes along with your planner’s plan, and we will show where the system agrees and where it does not.
enquiry@redesignyour.work
