AI FOR SERVICE BUSINESSES
A receptionist on Instagram and WhatsApp that never goes home
Salons, studios and clinics take bookings through direct messages at all hours. An AI agent answers the routine questions, books the slot and hands anything delicate to the staff in the same thread.
WHERE MOST SERVICE BUSINESSES ARE
HOURS
Evenings and mornings go unanswered
A customer who is ready to book at nine at night gets an answer after nine the next morning.
REPLIES
One long template for everyone
Half of all conversations get the same reply of several hundred words, whatever was asked.
BOOKING
Three apps to confirm one slot
A booking moves from Instagram to WhatsApp to a staff group chat. One booking took two days and five replies.
VISIBILITY
No view from ad to visit
Which campaign produced which bookings is a guess.
WHAT CHANGES WITH AN AI AGENT
ANY HOUR
Routine questions answered within the minute
The agent answers questions about location, the intro visit, duration and price in the customer’s language, from saved replies.
BOOKING
A slot offered, held and confirmed on Instagram
The agent reads the schedule and the staff calendar, and only the customer’s own message confirms the booking.
ONE INBOX
Instagram, WhatsApp and web chats sit in one list
Each conversation carries the ad that started it, and web bookings join the same schedule.
TAKEOVER
Staff step in, the agent steps back
One click, or a reply from the Instagram app, pauses the agent. Complaints, refunds and questions about results go to a person, which protects the business’s licence to practise.
BRANCHES
Several branches from one login
Each location keeps its own channels, services, staff and settings.
IN THE PRODUCT
A TYPICAL DAY
- A customer writes on Instagram, WhatsApp or the web. One agent receives it, with the ad attached.
- Routine questions are answered within the minute. These cover price, duration, location and the intro visit.
- A slot is offered and held. The customer’s own message confirms it.
- Schedule and calendar update. The receipt, calendar file and reminder go out, and nobody has to switch apps.
- Anything delicate goes to the staff. A person answers in the same thread.
WHAT STAYS WITH PEOPLE
The agent never says what a treatment will do, never books or cancels without the customer’s own message, and never answers a complaint. A business starts with the agent drafting and the staff sending, then moves to automatic replies one channel at a time.
WHERE THIS IS RUNNING
BEAUTY
2 branches
one inbox for Instagram, WhatsApp and web bookings
AI reception for a beauty and slimming studio
We read the studio’s inbox, rules and saved replies first, and the pilot starts with drafting.
Talk to us
Send us a week of Instagram or WhatsApp conversations with the names removed, and we will say what an agent could answer and what it should not touch.
enquiry@redesignyour.work
