AI FOR TRAVEL AGENCIES
Every enquiry gets a reply the same day, and every promise stays on record
Enquiries from every shared mailbox become cases with one timeline. An AI agent reads each one, asks for what is missing and drafts the reply for a consultant to approve.
WHERE MOST TRAVEL AGENCIES ARE
INTAKE
Whoever opens the mailbox first
Enquiries arrive in several mailboxes and on WhatsApp, and a change hidden in a quote request is easily missed.
QUOTES
Versions nobody can find
Quotes sit in attachments, so finding “option two” means a search.
APPROVALS
Decisions made in chat
Approvals are agreed in chat threads, and a refund can take three to four months.
TOOLS
Systems that do not know each other
The fare, accounting and ticketing tools work alone, and the audit evidence has to be rebuilt afterwards.
WHAT CHANGES WITH AN AI AGENT
SAME-DAY REPLIES
A first reply the same day
The agent sorts enquiries, changes and noise, and drafts a reply that asks only for what is missing.
ONE TIMELINE
One case per customer need
Every email, draft, quote, approval and cost sits on the case, whichever mailbox it came in by.
FARES AND QUOTES
Fares searched, quote drafted
The draft shows the flight table, fare rules, fee and tax without holding seats, and prices a return as one ticket and as two one-ways.
ON RECORD
Quotes kept as sent
Each round is kept as sent, with the supplier replies beside it, so the consultant sees each option’s margin first.
MONEY
Invoice, payment and supplier bills on the case
Supplier bills are matched to the trip, and the itinerary and brochure come from the same record.
THE SAME JOB, BEFORE AND AFTER
A TYPICAL DAY
- 8:00. An enquiry lands. The agent finds or opens the case and marks anything the customer did not say as missing.
- 8:02. A draft reply is waiting. The consultant sends it at 9:15 under their own name.
- 11:00. Fares are searched. The consultant checks the quote and sends round one.
- 15:30. The customer chooses option two. The agent files the names in passport spelling and flags any mismatch.
- 15:40. A hold is requested. The consultant approves it. After payment, issuing the ticket waits for a named person.
WHAT STAYS WITH PEOPLE
The agent never spends money or makes a promise on its own. Holds, cancellations, ticket issues and refunds wait for a named person, and each decision is recorded on the case.
WHERE THIS IS RUNNING
TRAVEL
7 → 1
shared mailboxes into one case workspace
AI-assisted enquiry handling for a travel agency
The agent reads, asks, searches fares and drafts, and staff approve.
TRAVEL
Since 2006
of email history read into one searchable record
Company memory for a bespoke travel agency
Trips, partners, prices and agreements are linked to the messages they came from. The project reached staging and is now paused.
Talk to us
Bring a week of real enquiries from one mailbox, and we will show where your consultants still decide.
enquiry@redesignyour.work
