CONVERSATIONAL AI
Customers message at night, on three apps, and nobody is at the desk
Instagram, WhatsApp and web chat land in one inbox, and an agent answers at any hour. Staff can take over at any moment.
Questions wait until the morning
A question at eight waits for the morning. Three apps are checked separately, and a website chatbot misses what people actually ask.
One inbox that answers at any hour
The agent answers from the services and hours it is given, offers times and holds the slot, so no slot is booked twice. Reception AI takes the chat on to a confirmed booking.
The same job, before and after
What stays with people
TAKE OVER
Staff step in at any moment
They reply from the inbox or the Instagram app, and pending drafts are dropped.
HAND OVER
Delicate questions go to a person
Treatment results, medical and pricing questions always go to staff.
REVIEW
Nothing goes out unchecked
In review mode, a person approves every reply before it is sent.
Running today: Instagram has been tested against the real platform, and the first customer runs a pilot in review mode. WhatsApp and the calendar are being switched on for that pilot.
Talk to us
Send us your saved replies, and we will show what the agent does with them.
enquiry@redesignyour.work
